With Shop2app+Gorgias integration, when customers contact a merchant from their mobile app, a ticket gets generated in their Gorgias account. Customers are also able to initiate a support ticket directly from their past orders.
This demonstrates how customers can contact customer support directly from their order history.
2. Access to Customer Support is one tap away.
Setup Gorgias on Shop2app
Get API information from Gorgias
Open https://<YOUR_GORGIAS_URL>/app/settings/api and click on Create API Key
Copy the Base API, Username and Password.
Enter Gorgias Information in Shop2app
Open Integration Tab on Shop2app
Enter the Username, API key and Base URL as copied from Gorgias Settings.